Always puts customer satisfaction first
Our service help desk is available for 24/7 to rapidly respond to your service claims and assign them to the right technical department for sufficient support. Your service cases are properly recorded and traced in our Service Platform. K2 Tech creates a dedicated technical support files for each customer and takes the initiative to consult service requests and regular tracking service.
Whenever and wherever your equipment has an urgent incident, our technical support engineers and experts are here to provide remote diagnoses and reliable resolution by Teamviewer, Whatsapp, Wechat online communication.
After the application system is put into normal operation, in order to ensure the normal and sound operation of the new system and timely solve the practical problems that occur during the operation of the system, K2 Tech will regularly guide the customer on site and solve the problems of further commissioning, system optimization and system maintenance.
Our specially trained engineers quickly attend to your service request if on site intervention is required. We offer on-site training to enable your employees capable of handling basic equipment and system errors by themselves.
K2 Tech always puts customer satisfaction in the first place, every day with their own professional and enthusiasm providing customers with a full range of efficient technical support and service and meeting customer needs.
400-0571-670 (7*24h客服热线)
+86-571-89987671 (周一至周五 8:30-17:30)